“That sounds a bit complicated…”

My-Name-is-Jack

A listener called today. She was mid 60s, with a name like Maureen or similar. She listens to JACK fm..as do many of her friends.

“Hi there. I’m trying to listening to your station and I can’t hear it today..”

“Where are you listening?”

“I live in Midhurst..”

“Well, that’s on the very edge of our area so our signal may not reach that far”

“Well, I can normally hear you, but some days I lose reception, so I switch to Smooth Radio. Can I get you on Digital Radio – I have a digital set but haven’t really used it..”

We are on digital radio. Have you looked for us”

She looks and lists the stations she can see..

“I can see Absolute, BBC stations, Premiere radio. No, I can’t see you..”

“I’’m sorry. Have you tried listening online – or maybe tried our mobile apps”.

“Sorry dear – I’m a bit old fashioned – I just want to listen in the kitchen – that sounds far too complicated”

“Ok – we’ll hopefully you’ll get the signal back soon”

“I’ll do that. I love your station. Do you know why I listen?”

“Tell me..”

“I found your station and started listening because you have the same name as my son. He’s called JACK too”.

I’ve heard many reasons why people listen – but never because the station is named after a family member.. but what are the real reasons people choose to listen to stations? The fact that she liked the name hooked this listener (someone who is out of our target). She likes the music (though I’m not sure what our overlap would be with Smooth Radio).

But the thing that struck me the most was her comment :

“Sorry dear – I’m a bit old fashioned – I just want to listen in the kitchen – that sounds far too complicated”

She’s an older listener.

She’s open to listening on Digital.

She can’t be bothered about how she gets the stations she wants.

She just wants them in one place in one box – and she doesn’t need to think about how to find them.

capital_grab_small

We’re not making things easy for people like “Maureen”. They are getting the digital message. They  are starting to understand the range of choice. They want to listen to the content. But some of them just don’t understand how to get hold of it or can’t be bothered with the hassle.

The sooner someone cracks the connected box that has a menu that lists the stations and tunes to the station whether its via FM, DAB, online stream the better. It’s great that the team at UK Radioplayer (with others from Global Radio and Absolute Radio) are doing just that. This is the sort of radio I want..

As for us, we’ll just home the wind is in the right direction for Maureen to listen on FM. Or maybe I’ll record some output and post it to her on a cassette…

UPDATE:

Matt Deegan posted a blog today that included a presentation from James Cridland – all about the need for user experience to be better in all digital radio. It’s certainly worth a watch.

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